> For the complete documentation index, see [llms.txt](https://legal.incard.co/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://legal.incard.co/terms-and-conditions/card-terms.md).

# Card Terms

**DEBIT CORPORATE OWNED FUNDS CARD**

**TERMS AND CONDITIONS OF USE**

These terms and conditions of use (“**Terms**”), and the provisions of the schedule (“**Schedule**”), in relation to the use of the Incard Visa debit Card (collectively the “**Agreement**”).

This Agreement is between **You** and **Incard Ltd** (“**Incard**”). Incard Ltd issues Cards to eligible UK and Swiss business account holders as a Visa Principal Member, pursuant to its licence from Visa Europe Limited.

This Agreement applies only to business account holders established in the United Kingdom or Switzerland.

You will be asked to confirm Your acceptance of this Agreement when You apply for Cards via the Corporate Account Platform. If You refuse to accept this Agreement then We will not be able to complete Your order for Cards. The Agreement will be governed by the Terms and Schedule in force as displayed on the Mobile Application and the Corporate Account Platform.

Please read the Terms and Schedule carefully and retain a copy for future reference.

### 1. Definitions and Interpretation

**Account**: The electronic money account provided by Incard Ltd. Incard Ltd is authorised by the Financial Conduct Authority as an Authorised Electronic Money Institution (Firm Reference Number: 1027309). Incard Ltd is authorised to issue electronic money and provide payment services in the United Kingdom.

**Applicable Law** means any applicable law, statute, statutory instrument, act, regulation, rule, order, supervisory guidance, policy, instruction, or requirement stipulated by a Regulatory Authority. It also includes Card Scheme rules relating to the Cards or services provided under this Agreement.

**Business Day** means Monday to Friday, 9am to 5pm UK time, excluding bank and public holidays in the United Kingdom.

**Card** means each physical or virtual debit card, as set out in the Schedule, issued to You by Us pursuant to licence by the Card Scheme, with an underlying Account holding the balance of the Card in the Denominated Currency. References to the Card include all Card details, Security Details and PINs.

**Card Scheme** has the meaning defined in the Schedule.

**Card Services** means any services provided by Us, Program Manager or any third-party service providers in connection with a Card.

**Card User** means an individual to whom a Card is supplied and who is validly authorised by You to use and to utilise funds held in the Account via a Card subject to this Agreement and on Your behalf.

**Contract Holder** means You, the corporate entity which, subject to its Corporate Account Platform agreement, owns the available funds that can be used by the Card User and to whom the Cards are issued.

**Corporate Account Platform** means Program Manager’s online platform where Cards can be ordered. Use of the Corporate Account Platform is regulated by an agreement entered into between the Contract Holder and Program Manager.

**Customer Services** means the department in charge of providing customer support for the Card as further indicated in the Schedule.

**Denominated Currency** has the meaning given to it in the Schedule.

**Insolvency Event**: occurs, with respect to any party, in the event of

1. that party passing a resolution, or a court making an order, that that party be wound up (except for the purposes of a bona fide, solvent reconstruction or amalgamation);
2. an order being made for the appointment of an administrator in relation to that party or a receiver, administrative receiver or manager being appointed over all or any part of that party's assets or undertaking;
3. that party being unable to pay its debts within the meaning of section 123 of the UK Insolvency Act 1986;
4. there being proposed in respect of that party any voluntary arrangement under section 1 of the UK Insolvency Act 1986 or any compromise or arrangement under Part 26 of the UK Companies Act 2006; or
5. any circumstances occurring that are the equivalent of (a) to (d) above under the legislation and related case law and practice applicable to that party (where (a) to (d) above do not apply for any reason to that party).

**Personal Data** means any registered personal identity details relating to the use of the Card including (but not limited to) an individual’s: name, date of birth, home address, email address and telephone (landline and/or mobile) number. Full details of the Personal Data which we process are set out in our [Privacy Policy](https://legal.incard.co/privacy-policy/privacy-policy).

**PIN or PIN Code** means the personal identification number used to access certain Card services, provided to the Card User.

**Program** means the issuance, marketing, sale, processing, administration, supervision, maintenance, servicing, authorisation or usage of the Cards and any other payment services established in accordance with this Agreement.

**Program Manager** means Incard Ltd.

**Regulatory Authority** means any Card Scheme, regulator, or agency with jurisdiction over Incard or the Program.

**Security Details** means certain information, including personal information, given by You on behalf of the Card User when applying for the Card and as notified to Program Manager by You from time to time.

**Transaction** means Your use of the Card to (i) make a payment, or a purchase of goods or services from a Merchant over the internet, by phone or mail order or (ii) withdraw cash from an ATM or bank, where permitted.

**Website/Mobile App** means the website indicated in the Schedule, where Card Users may perform certain operations in relation to their Card such as activation, viewing Transactions, blocking and unblocking and raising queries with Customer Services in relation to use of the Card.

### **2. Purpose of the Card**

1. The Card, whether physical or virtual, is a debit card featuring immediate debit of funds from the Account and systematic authorisation. The Card allows Card Users to access available funds that have previously been credited to the Account. The Card is not a credit card and all use is limited to the amount held in the Account and any other limits referred to in this Agreement.
2. The Card is issued by Us at the Contract Holder’s request and upon acceptance of said request to Program Manager via the Corporate Account Platform. Physical Cards will be sent directly to You or the Card Users (as directed by You) as per the address specified on the Card order request completed on the Corporate Account Platform.
3. The Card can be used worldwide wherever You see the Card Scheme symbol displayed online, and also at Automatic Teller Machines (“ATMs”) and at merchants, including shops and restaurants who accept the Card Scheme (subject to local laws and regulations in the country of use), providing there are sufficient funds available in the Account for the Transaction, including any applicable fees (subject to local laws and regulations in the country of use).
4. The Card remains at all times Our property and must be returned to Us or destroyed upon Our request. Use of the Card is personal to You and the Card Users. You cannot assign Your rights under this Agreement, and the Card User is strictly prohibited from transferring or giving the Card to any third party or from allowing any third party to use the Card. The authorisation for You and/or Card Users to use the Card may be revoked at any time, in accordance with clause 10 below.
5. The Contract Holder shall be liable for all acts and omissions of Card Users purported to be carried out pursuant to the activities anticipated by this Agreement. The Contract Holder warrants, represents and undertakes that it shall ensure that all Card Users are made aware of the content of this Agreement and understand the obligations regarding the use of the Card.
6. The Contract Holder must provide Incard with documentation and information needed to verify its business status.

### **3. Use of Card**

1. **Activation and General Use of the Card**
   1. The Card cannot be used unless it has been activated within the notified time by the Card User. An activation procedure will be provided with each physical Card. You must know, and ensure that Card Users know, and follow the steps required to activate the physical Card and the instructions must be followed. You shall only supply the Card to the Card User and You shall be responsible for ensuring that each Card User complies with this Agreement where applicable.
   2. The Card is only for use by the Card User and expires on the date on the front of the Card. The Card cannot be used after it has expired.
   3. The amount relating to each Transaction and any associated fees will be deducted from the balance on the Account.
   4. When using the Card at certain merchants, including hotels, restaurants and petrol stations, the merchant may hold an additional amount to cover tips/gratuities, temporarily reducing the balance available on the Card.
   5. We do not recommend using the Card as: (i) a guarantee of payment, for example as a deposit for hotels, cruise lines or car rental, as merchants such as these may estimate the final bill and this amount will be temporarily unavailable to access or spend or as (ii) an arrangement for periodic billing as any debits as a result of such arrangements will be considered to have been authorised by You.
   6. We do not recommend using a Virtual Card to purchase an item over the internet that subsequently would require the presentation of a physical reference device in order to obtain that item. Examples include certain theatre ticket purchases, hotel stays, car rentals and online purchases picked up in person.
   7. You agree to accept a credit to the Account if a Card User is entitled to a refund for any reason for goods or services purchased using the Card.
   8. We are not responsible for ensuring that ATMs and point of sale terminals (“POS”) will accept the physical Card.
   9. Strictly for physical Cards, certain POS, particularly those situated in moveable property such as trains and ships, and certain static payment terminal machine such as in car parking lots, and toll ways are not connected in real time to the Card Scheme approval. We accept no responsibility, and shall not be liable for, any inability of Card Users to use their Cards in such POS or machines.
   10. You must comply with all laws and regulations (including any foreign exchange controls) in respect of the Card, in the country of purchase and/or use. Cards cannot be used for any illegal purpose or to purchase or access the following:
       1. money transfer transactions – 4829;
       2. financial institutions - manual cash disbursement transactions – 6010;
       3. quasi cash transactions – 6051;
       4. security broker/dealer transactions – 6211;
       5. payment service provider money transfer transactions – 6531;
       6. POI funding transactions – 6540;
       7. dating or escort services transactions – 7273;
       8. government owned lottery transactions – 7800;
       9. government licensed casinos (online gambling) transactions – 7801;
       10. government licensed horse/dog racing transactions – 7802;
       11. betting, wagering, lottery, gambling tickets or chips transactions – 7995;
       12. government-owned lottery transactions (non-U.S. region) – 9406;
       13. money transfer - member financial institutions – 6534;
       14. moneysend intracountry transactions – 6536;
       15. moneysend intercountry transactions – 6537;
       16. Mastercard moneysend funding transactions – 6538; and
       17. any illegal purposes.
   11. Issuance of a Card to you allows you access to various exclusive services (“Platinum Services”). You can find out more about the Platinum Services available to you on the Website and/or Mobile App.
2. **Available funds**
   1. The Card User should check that sufficient funds are available on the Account prior to attempting to make any Card Transaction to avoid disappointment or embarrassment if the Card is declined.
   2. If there are insufficient funds in the Account to pay for a Transaction the Card may be declined or the retailer may allow payment of the balance by some other means.
   3. The Card can only be used if the Account has a positive balance.
   4. Strictly for physical Cards, payments made on some machines, such as automatic fuel dispensers, generate a pre-authorisation to reserve an amount that may be greater than the payment requested. In this case, the request for pre-authorisation of the greater amount may result in denial of the Transaction and the associated payment. For services offered by these machines Card Users should ensure the Account has adequate funds to meet the amount required by the pre-authorisation.
   5. The Card User may obtain certain information concerning the Card and recent Transactions via the Website, contacting Customer Services by telephone (available twenty-four (24) hours a day).
3. **Temporary blocking of the Card**
   1. The Card User and/or Contract Holder may request to have the Card temporarily blocked by contacting Customer Services.
   2. You and/or the Card User may request that the Card be unblocked at any time via the Corporate Platform or the Website (as applicable), using the information and according to the procedures set out in the Schedule.
   3. Applying for a Card to be temporarily blocked shall not satisfy the obligation of the Card User or Contract Holder to inform Program Manager of the suspected or actual loss, theft, misuse or fraudulent use of the Card or of the related data.
   4. If We block or suspend a Card, Program Manager shall notify You and/or the Card User by e-mail, if possible, prior to blocking or suspending the Card, and at the latest, immediately after, unless We reasonably believe that providing such information would constitute a security risk or We are not permitted to provide such information by any applicable law. The Card User and/or Card Holder can at any time request that the block be removed from their Card by contacting Customer Services at the contact details specified in the Schedule, but the discretion to unblock the Card or resume provision of Our services will be at Our discretion.
4. **Card Renewal:** Any Card renewal, if applicable, shall be subject to the Schedule.
5. **Refund:** Goods or services paid for with the Card cannot be refunded by a retailer unless there was a prior Card Transaction debited from the Account by that retailer of an equal or higher amount than the refund requested. If the Card User and retailer agree a refund, the retailer may process the refund via a POS terminal. Amounts credited to the Account via the Retailer as refunds shall be available no more than 3 (three) days after the time the refund order was received. If an amount is credited to the Card that does not correspond to a refund, We reserve the right to terminate the agreement.

### **4. Card Limits and Fees**

1. Card limits are dynamically configured for each business account. You may request your current limits from Customer Services.
2. Fees and limits may apply to Transactions. We will provide applicable fees and limits on request.
3. Each time the Card User uses the Card, the value of the Transaction plus any applicable fees is debited from the Account. A Transaction may be declined if available funds are insufficient.

### **5. Card Security**

1. Card Users must sign the back of the physical Card as soon as they receive it.
2. You should treat the Card like cash. If it is lost or stolen, you may lose some or all of your money on your Card, in the same way as if you lost cash.
3. You must keep the Card, Security Details and PIN (as applicable) safe by taking appropriate measures, including, but not limited to, the following:
   1. never allowing anyone else to use the Card or sharing the PIN or Security Details with anyone;
   2. not carrying the PIN with the Card or recording the PIN where it may be accessed by other people;
   3. not interfering with any magnetic stripe or integrated circuit on the Card;
   4. complying with any reasonable instructions We give about keeping the Card and the PIN safe and secure;
   5. using only secure internet sites for making Card Transactions online;
   6. choosing strong passwords that mix alpha and numeric characters when managing the Account online;
   7. checking ATMs for signs of tampering, e.g. false fronts, before use;
   8. shredding any personal information or Security Details relating to the Card that could be used by an identity thief; and
   9. reporting thefts of any Security Details relating to the Card to any relevant organisations to warn them of any potential attempts to commit identity fraud in Your name.
4. You shall never be required to provide Your PIN by telephone or on the internet in order to pay for goods or services or carry out a Transaction. If anyone asks You to reveal a PIN, the request should be refused and reported to Customer Services.
5. The PIN may be disabled if an incorrect PIN is entered three (3) times at all ATMs and/or POS terminals. If the PIN is disabled, please contact Customer Services to reactivate the PIN. There may be a twenty-four (24) hour delay in reactivating Your PIN.
6. You undertake, represent and warrant to Us that the Transactions that the Card User will undertake using the Card do not contravene any applicable law and that You and the Card User shall at all times comply with all applicable laws in relation to the performance of Your obligations under this Agreement.
7. The Card User shall obtain a receipt for every Transaction undertaken with the Card. The Card User must retain their receipts to verify their Transactions.
8. Card Users shall not under any circumstances send their active Card to Us or any third party, by post or any other unsecure delivery method.
9. Information sent over the internet may not be completely secure. The internet and the online systems are not controlled or owned by us so We cannot guarantee that they will be secure and function at all times and We accept no liability for unavailability or interruption.

### **6. Authorising Transactions**

1. You will need to give your consent to each Transaction by, where applicable, a) using your PIN or other security code personal to you; b) providing the Card details and/or providing any other details personal to you and/or your Card. Once you have given such consent to the Transaction, it will be deemed to be authorised.
2. If a Transaction order is received after 4pm on a Business Day then it will be deemed to have been received on the next Business day.
3. Once a Transaction has been authorised by you, it cannot be revoked and the time of receipt of a Transaction order is when it is received by our processing partner.
4. Your ability to use or access the Card may occasionally be interrupted, for example if Program Manager or any third-party service providers need to carry out maintenance on their systems or websites. Please contact Customer Services should you experience any problems using your Card or Account and these will be resolved as soon as possible.

### **7. Loss, theft and misuse of cards**

1. If the Card is lost, stolen, misused or is likely to be misused by a third party or You or the Card User suspect that someone else may know the related PIN or Security Details or has carried out an unauthorised Transaction, You must stop using the Card and notify Customer Services directly as soon as possible on becoming aware of such loss, theft, misappropriation or unauthorised use of the Card. The Card shall be suspended to avoid further losses upon Your notification to Customer Services in accordance with this clause.
2. We may also suspend a Card with or without notice if We suspect that the Card, PIN or any other Card-related security details have been, or are likely to be, misused, if any Transactions are deemed to be suspicious and/or are identified as being fraudulent, if We have reason to believe that You have broken an important condition of these Terms or that You have repeatedly broken any term or condition and have failed to remedy it, or if We suspect illegal use of the Card.
3. You and/or the Card User will be required to confirm details of the loss, theft or misuse to Program Manager in writing.
4. You and/or the Card User may be required to assist Us, Program Manager, Our representatives or the police if the Card is stolen or We suspect the Card is being misused.
5. Replacement Cards will be sent to the most recent address you have provided and may be subject to a fee as set out in the Schedule.
6. If any reported lost Card is subsequently found it must not be used unless You contact Customer Services first and obtain approval.

### **8. Our Liability to You**

1. We will not be liable to You in respect of any losses You or the Card User may suffer in connection with or arising from the Card, except where such losses are due to a breach by us of this Agreement or due to Our negligence. In addition, We will not be liable for disputes concerning the quality of goods or services purchased from any merchant that accepted a Card or for any additional fees charged by the operator of POS or ATM terminals (e.g. when You are offered dynamic currency conversion at a point of sale). In particular, We will not be liable for any loss due to: (i) any failure due to events outside Our reasonable control; (ii) any system failure or industrial dispute outside Our control; (iii) any ATM or retailer refusing to or being unable to accept the Card; (iv) the way in which any refusal to accept the Card is communicated to You; (v) any infringement by You of any currency laws; (vi) Our taking any action required by any government, federal or state law or regulation or court order; or (vii) anything specifically excluded or limited elsewhere in this Agreement.
2. Unless otherwise required by law, we shall not be liable for any direct or indirect loss or damage you may suffer as a result of your total or partial use or inability to use your Card, or the use of your Card by any third party (including any fraudulent or unauthorised Transactions and subsequent unsuccessful chargebacks).
3. You agree to indemnify Us against any and all actions, claims, costs, damages, demands, expenses, liabilities, losses and proceedings We directly or indirectly incur or which are brought against Us if You have acted fraudulently, been negligent or have misused the Card or any of the services which We provide to You.
4. The above exclusions and limitations set out in this paragraph shall apply to any liability of Program Manager or our affiliates such as the Scheme, and other suppliers, contractors, representatives and any of their respective affiliates (each a "**Protected Party**") (if any), to you, which may arise in connection with this Agreement. This clause 8.4, and the exclusions and limitations set out in this paragraph, are intended to operate to benefit any and all such Protected Parties and to be enforceable by each Protected Party, in accordance with the Contracts (Rights of Third Parties) Act 1999. This clause 8.4 may be amended by agreement between you and us without obtaining the consent or agreement of any Protected Party.

### **9. Terminating this agreement**

1. This agreement shall continue in force until termination of Your Corporate Account Platform agreement with Program Manager or unless otherwise terminated in accordance with this clause 9 or clauses 10 and 13.3.
2. The Agreement may be terminated at any time by the Contract Holder by sending 30 days' written notice to Customer Services or by Us, or Program Manager for Us, sending 30 days’ written notice to You.
3. A cancellation fee may be deducted from the available funds on the Card in accordance with the Schedule.
4. Once your physical Card has expired or if it is found after you have reported it as lost or stolen you must destroy it by cutting it in two through the magnetic strip.

### **10. Causes for Termination**

1. We reserve the right, at any time and without prior notice, at Our discretion to terminate the Agreement, to block or suspend use of the Card, restrict its functionality and/or to demand the return of the Card if any of the following circumstances arise:
   1. The Card was not activated within the notified activation period;
   2. We reasonably suspect the security of the Card has been compromised in any way;
   3. We cannot provide the Account or Card services; or
   4. we are required to do so under Applicable Law or where we believe that continued use of the Card may be in breach of Applicable Law;
   5. in the event You, the Card User or any third party engage in any actual or attempted fraudulent activity or We reasonably suspect You or the Card User to have done so;
   6. we believe that your continued use of the Card may damage our reputation;
   7. we believe that your use of the Card may result in harm to us or our systems;
   8. you fail to provide the Personal Data necessary for us to comply with our legal obligations as an e-money issuer and to fulfil this Agreement;
   9. you haven’t given us information we need or we believe that any of the information that you have provided to us is incorrect or false;
   10. you do not access your Account for 3 (three) years;
   11. we cannot process your Transactions due to the actions of third parties;
   12. you have breached this Agreement;
   13. in case of non-payment of any annual or other applicable fees, as set out in the Schedule; or
   14. You suffer an Insolvency Event or You cease or threaten to cease to carry on Your business.
2. As per clause 3.3, We shall remove the block on the Card as soon as practicable after We are satisfied, acting reasonably, that the reasons for blocking or suspending it no longer exist. If the circumstances for blocking or suspending the Card continue for 1 month, We may terminate the Agreement instead.
3. Any termination or expiry of the Agreement, howsoever caused, shall be without prejudice to any obligations or rights of either of the parties which may be accrued prior to termination or expiry and shall not affect any provision of the Agreement which is expressly or by implication intended to come into effect on, or to continue in effect after, such termination or expiry.
4. The Contract Holder will be responsible for ensuring that all Cards Users have been notified of termination of the Agreement.

### **11. Penalties**

1. In addition to such actions constituting a break of the provisions of this Agreement, any illegal or fraudulent use of the Card by You or the Card User, or with knowledge, may be reported to the Police or any other relevant regulatory authority.
2. You shall be liable to Us for all losses, fees and other expenditure incurred by Us in relation to the recovery, cancellation or reversing of Transactions resulting from the misuse of the Card by You or the Card User or where You break any important provision or repeatedly break any provision of this Agreement and fail to remedy it.

### **12. Confidentiality and Data Protection**

1. Incard collects information about the Contract Holder and Card Users to operate the Card program. Providing and processing Personal Data is necessary to perform this Agreement. If You do not provide requested Personal Data, We may terminate this Agreement under clause 10.
2. We will manage and protect your Personal Data in accordance with all applicable data protection laws. For full and comprehensive information about when and why we collect personal information about you, how we use it and the conditions under which we may disclose it, please refer to our [Privacy Policy](https://legal.incard.co/privacy-policy/privacy-policy) which is provided to you at the time we collect your Personal Data.

### **13. Variations of Agreement**

1. We may, at Our discretion, alter this Agreement at any time.
2. We shall instruct Program Manager to give You 15 (fifteen) days’ prior notice by email before We make the change, unless the change is required to be implemented earlier by any applicable law, regulation or rule by Card Scheme, or if it relates to a change in the exchange rate. The version of this Agreement displayed on the Website and Corporate Account Platform at any time shall constitute the binding version and shall render any previous one obsolete. You understand that the Website and the Corporate Account Platform should regularly be checked.
3. If You do not agree to the change You should terminate the Agreement in accordance with the provisions of this Agreement. If You do not do so We will assume that You agree to the change and it will be implemented upon the expiry of the notice period.

### **14. Guarantee**

1. Program Manager will at any time replace a Card reported as being defective. The defective product must be returned to Program Manager in that condition by registered post. Postage costs will be reimbursed by adding them to Your Account if the product is proven to be defective after being inspected by Program Manager’s technicians.
2. If Our inspection of a returned Card reported by You or the Card User as being defective shows this to be incorrect then the Card shall be returned to You or the Card User and We may apply administrative fees to the Account, which will be deducted from the available funds in accordance with the Schedule.

### **15. Exclusions**

1. The above guarantee is not applicable if:
   1. the Card is used in a manner which breaks any important term or repeatedly breaks any term of this Agreement; or
   2. you have not taken due care in relation to the storage and/or maintenance of the Card (including by avoiding extended exposure to direct sunlight, exposure to water or high humidity and repeated contact with metal objects such as keys).

### **16. General**

1. Nothing in this Agreement will confer on any third party any benefit under, or the right to enforce this Agreement.
2. We may assign any of Our rights and obligations under this Agreement to any other person or business, subject to such party continuing the obligations to You herein.
3. We may contact You by letter or email using the contact details You provide on the Corporate Account Platform.

### **17. Complaints**

1. The Card program is managed by Program Manager. Should you wish to contact us or complain about any aspect of our service please contact Customer Services.
2. We will make every effort to resolve your complaint. We will explain the reasons for our decision.
3. If We cannot resolve your complaint, You may refer it to the [Financial Ombudsman Service](https://www.financial-ombudsman.org.uk/).

### **18. Law**

1. This Agreement and any disputes arising under it are governed by the laws of England and Wales.

### **19. Jurisdiction**

1. You agree to the exclusive jurisdiction of the courts of England and Wales.

### **20. Language**

1. The English language version of this Agreement and of any communications and Website content will prevail over any other language version which we may issue from time to time.

### **21. The Card Issuer and the Service Provider of the Card**

1. Your Card is issued by Incard Ltd as a Visa Principal Member, pursuant to its licence from Visa Europe Limited.
2. Incard administers and provides the Card. Incard provides customer support and carries out due diligence on You.

***

## **SCHEDULE — INCARD CORPORATE OWNED DEBIT CARD**

This schedule (“**Schedule**”), together with the Incard Visa Card Terms and Conditions (“**Terms**”) govern the use of your Card. Both the Schedule and the Terms are referred to as the **Agreement**. Your Card is a physical/virtual Card.

You will be asked to confirm Your acceptance of this Agreement when you apply for Cards via the Corporate Account Platform. If you refuse to accept this Agreement, We will not be able to complete your order for Cards.

Unless specifically stated otherwise, words and expressions in this Schedule have the same meaning and interpretation as defined in the Terms.

**Definitions**

**Card Scheme:** Visa; Visa is a registered trademark of Visa International

**Denominated Currency**: GBP

**Permitted countries in which the Card can be issued**: United Kingdom and Switzerland

**Website**: [www.incard.co](http://www.incard.co)

**Mobile App:** Incard, available on the Apple App Store.

**Customer Services:** The Customer Service Department can be contacted via the below channels:

* in-App chat (preferred method)
* By e-mail: [support@incard.co](mailto:support@spendesk.com)
* By mail: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
* On the Website chat: [www.incard.co](http://www.incard.co)
* Via phone number: +44 20 33 18 11 01

### **1. Information to be provided in order to activate the Card**

The Card user must activate the Card as soon as it is received by following the instructions detailed on the information documents accompanying the Card.

The Card User’s PIN code will be communicated to the Card User at the end of the activation process via the Website/Mobile App in the card management screen.

### **2. Card Limits**

Card limits are dynamically configured for each business account. You may request your current limits from Customer Services.

### **3. Your Card Charges**

All payments made using Your Card shall be in the Denominated Currency. If the Card is used to pay for goods and services in a different currency to the Denominated Currency, the amount payable shall be converted at the VISA conversion rate. You may also be charged a foreign exchange Fee as set out in the Fees & Limits Schedule. In order to allow you to compare charges for currency conversion, you can view the real-time percentage difference between the amount that will be charged on your Card for a foreign currency Transaction (consisting of the mark-up applied by the Scheme as well as any other charges) and the latest available euro foreign exchange rates issued by the European Central Bank. You can view this information on the Website.

**Our full fee schedule is available on our Website:** [**Link**](/fee-schedule/business-fees-free.md)

***