Rewards Policy
Last Updated: July 24, 2024
The Reward Terms and Conditions below (the “Terms”) set out the basis on which you may be eligible for, accrue, earn, redeem, and forfeit Points or Rewards. The Terms, along with our General Services Agreement, Privacy Policy, Fee Schedule, and any other terms and conditions that apply to our services or the services provided to you by any of our partners, form a legal agreement between you, the legal person represented by an authorised representative (“you” and “your”), and Incard Ltd (“Incard”, “we”, “us”, “our”).
By opening and maintaining an Incard Account in good standing, you are automatically enrolled in the Rewards Program. Capitalized terms used in these Rewards Terms have the meanings provided in the Defined Terms below, or as defined in the General Services Agreement.
We may update these Rewards Terms at any time by posting an updated version to our legal page. For example, we may:
Change the eligibility of certain Incard Accounts or Programs for participation in the Rewards Program;
Change when, how, and under what conditions you may earn or redeem Rewards or Points;
Change Multipliers, including eligible categories and definitions of categories;
Limit accrual and redemption of Points, including through caps, fees, and expiration;
Restrict or exclude certain types of transactions, purchasing categories, and merchants from accrual of Points;
Change the availability of, eligibility for, and conditions applicable to Restricted Rewards, Tiers, Multipliers, Perks, Points, or any other aspect of the Rewards Program;
Terminate the Rewards Program.
Available Rewards are subject to change at any time. Some Rewards, such as those relating to travel or Perks, may have additional terms and conditions.
You may only participate in the Rewards Program if you accept all of these Rewards Terms. These Rewards Terms are effective when you activate your Incard Account.
1. Requirements and Eligibility for Participation
To participate in the Rewards Program, your Incard Account must be continuously in good standing and all Users accruing or redeeming Points or Rewards on behalf of Company must be affiliated with Company.
If your Incard Account is not in good standing for any reason, or we determine in our sole discretion that you are abusing, gaming, or misusing the Rewards Program or have otherwise violated our Platform Agreement or any of the terms, agreements, and policies incorporated by reference, you may be ineligible to accrue Points or earn or use Rewards, and you may forfeit any Rewards or Points previously earned or accrued.
Certain Incard Accounts may not be eligible to participate in the Rewards Program. We may update or change eligibility criteria, restrictions, and requirements at any time.
Available Rewards and Perks may vary based on the number or types of Services Company uses, Company’s industry and location, how long Company has been an Incard customer, and other factors determined in our sole discretion. We may otherwise condition, restrict or limit available Rewards and Perks in our sole discretion.
2. How to calculate monthly points?
As an Incard user, you can earn points on all physical and virtual card payments made with eligible merchants in any of our available currencies. Your monthly points reward will be calculated based on the amount of eligible spending you accrue. From time to time, we may offer you additional points, subject to additional promotional terms and conditions. The current default value is as follows: each pound spent with Incard cards on eligible expenditures earns 1 point. Accumulating 100 points earns £1 in cashback.
3. What type of transactions will earn points?
We award points to our customers for all Eligible Purchases. "Eligible Purchases" refer to any card transactions made at Eligible Merchants by you or any additional cardholder(s) on your account, using a card issued by us.
You may accrue Points through the use of our Services, via bona fide purchases with eligible Cards at eligible merchants, as defined below. The specific Points you accrue may vary based on factors such as the plan to which you are subscribed and your eligibility. We reserve the right to limit the accrual and redemption of Points, including through caps, fees, and expiration policies.
Points earned on a given transaction are available as soon as the transaction clears–usually.
Please note that temporarily holds, processing or transaction fees, ATM charges, balance transfers, cash withdrawals, cheque purchase, insurance premiums, interest premiums, interest, default charges, deductions, returns, refunds and other fees and charges don’t count towards Eligible Purchases. We reserve the right to make the final determination of what constitutes Eligible Purchases.
The applicable Reward and Cashbacks level is determined by: (i) the details provided on our Pricing Page and each Fee Schedule, based on the Plan in which you are enrolled, or (ii) a personalized level communicated to you directly by us.
Please review the list of all eligible purchases below. Please remember that not all plans qualify for point redemption in each category.
| Categories | Eligible Merchants |
|---|---|
Advertising spend | Meta (Facebook, Instagram ads) Google ads (including youtube ads) Snapchat ads TikTok ads Taboola ads Pinterest ads LinkedIn ads Twitter ads Bing ads |
Recurring Software | Shopify Google Suite Webflow Slack Airtable Canva Notion Calendly Figma Zapier Docusign Twilio |
RideShare | Uber |
Travel | Expedia Lastminute.com Travelodge Europcar Booking.com Air France Emirates RyanAir Vueling Easyjet |
Lifestyle | SohoHouse ArtsClub Annabels WeWork Netflix Airbnb Uber Eats Nespresso Deliveroo |
4. What can Incard points be used for?
You can convert your points into cash or other available options displayed in the Web App (coming soon). Converting your points into cash allows you to earn money back for eligible purchases made with your card. The cashback redemption rate is defined on the Pricing Page and varies depending on the plan in which you are enrolled.
We display Company’s Rewards, redemption options, and available Perks in your Incard Account. Redemption options are subject to change and are subject to the terms, conditions, and availability of offers by external companies. The value of Points will vary depending on the plan you are enrolled in, how you elect to redeem them, or in Incard’s sole discretion in accordance with these Rewards Terms.
Rewards offerings with Third-Party Service Providers are not guaranteed and are subject to change or expire, either in Incard’s sole discretion or at the discretion of Third-Party Service Providers, with or without Notice. We or Third-Party Service Providers may condition when and how you can redeem Points or how you may earn Points or Rewards. For example, a Third-Party Service Provider may limit use of a Reward for their products or services to their new, or existing customers, or require use of a Reward before a specific date or impose a limit on the minimum or maximum number of Points that may be used. Each available Perk may be redeemed only once per Account.
We may limit use or redemption of Rewards, Points, or Perks to specific authorized Users or accounts. You are solely responsible for ensuring that any actions taken by Users to use or redeem Rewards do not violate Company policies or rules and any applicable industry practice, ethical obligations, or laws or regulations applicable to your specific business.
We may change Points redemption ratios or revoke availability of redemption in our sole discretion with or without Notice.
Users may be required to provide personal information to redeem Rewards, which may be provided to third parties. Users who redeem Rewards or Points provided by Third-Party Service Providers consent to Incard providing personal information for these purposes.
5. How do I earn Cashback?
If you select the cashback redemption (only available option for now), we’ll automatically calculate your Cashback and deposit it into your Incard account each month – so you won’t need to do anything. You’ll earn Cashback on points collected on cleared card purchases only – so if you make a card payment at the end of October and it clears in November, it’ll qualify for Cashback in November. If a payment doesn’t clear at all, it won’t qualify for Cashback.
To redeem your points for cash, simply click on "Redeem" in the "Reward" tab on your app. Enter the number of points you would like to convert and confirm. Our team will review your request within 5 working days. Once the request is accepted, the cashback will be sent directly to your account within 14 working days.
6. Reward Cancellation
To benefit from your monthly reward points (“Points”), you must comply with the terms and conditions applicable to the use of the services provided by us or any of our partners (the “Conditions”):
If you breach the Conditions, you will not earn any Points in respect of the month in which the breach occurs. You will not earn Cashback until your account is brought back within the Conditions.
If you breach the Conditions in two consecutive months, we will cancel the points you would otherwise have earned for both monthly statement periods. A breach of your Conditions includes a failure to make your monthly minimum payment by the payment due date on any credits provided by us or another entity with the same group.
We will also cancel any monthly Cashback award you would otherwise have earned for the entire monthly statement period if:
(a) Your account is closed, either by you or us, within the monthly statement period;
(b) Bankruptcy proceedings have been started against you; or
(c) We suspect that you or any additional cardholders have committed fraud on the account; or
(d) If you are in breach of the Conditions at the time that your Cashback is due to be paid, we will suspend your Cashback. The monthly Cashback award will be paid to you after you have complied with your Conditions for an entire month.
7. Disqualification
You may be disqualified from participating in the Rewards Program if at any time: (a) any payments you owe to Incard are past due, (b) any prior payments were late, (c) you misuse any Services, (d) you engage in self-dealing (such as using Cards to pay for products or services provided by Company, its affiliates, its Beneficial Owners, or other persons affiliated with Company), (e) you engage in other Prohibited Activities found in the Prohibited Activities List, breach of policies or other agreements with Incard, or (f) you attempt to or otherwise game or misuse Rewards, Points, or the Rewards Program. Where we determine, in our sole discretion, that Company no longer satisfies the requirements for participation in the Rewards Program, we may disqualify you and you may lose any Rewards or Points that you may have accrued.
8. Payment Failure, Delinquency, Suspension, or Termination
In the event of a (a) payment failure, (b) delinquency, (c) suspension, or (d) termination of your Incard Account, your accrued Rewards or Points may be forfeited, and we may freeze your ability to redeem Rewards. We may refuse any request to use Rewards or Points, or terminate your participation in the Rewards Program if your Incard Account is not in good standing, if any payments are past due, if your Incard Account has been terminated, or if you have otherwise breached any of your obligations under the Platform Agreement and applicable Programs. You may lose all accrued Rewards or Points when your account is terminated, either by you or us. If your Incard Account is delinquent, you do not accrue Rewards or Points.
If you do forfeit Points, we may allow you to regain these Points in our sole discretion, and we may charge a Fee or require you to pay all amounts owed to us, or place other conditions for doing so.
9. Refunds
If you are given a refund for a purchase, this will be deducted from the Eligible Spend used to calculate the value of your points.
10. Taxes
You understand that you are responsible for determining and obtaining appropriate tax treatment for any Rewards you redeem, and you are solely responsible for any taxes
If necessary, you must tell the tax authorities about any benefits you have received under the Cashback scheme. You will have to pay for any taxes or other charges which are charged as a result.
11. Defined Terms
Capitalized terms in this Incard Rewards Terms will have the meaning provided in the General Services Agreement or as defined below:
Multipliers means any promotion provided by Incard that applies one or more Point per Pound spent for specific types of transactions on Cards, as determined by Incard.
Perks means certain benefits, discounts or other offers that may be available to participants in the Incard Rewards Program.
Points means a unit that may be accrued or earned in a manner defined by Incard and have no monetary value.
Restricted Rewards means any Reward that is available for a limited time, in a limited quantity, to a certain Rewards Tier, or otherwise in time, scope, or to a subset of Incard customers.
Rewards means Points, Perks, or other benefits conferred by Incard through participation in the Rewards Program.
Rewards Program means the program offered by Incard described on our Pricing Page as governed by these Rewards Terms.
Rewards Terms means these Incard Rewards Terms as amended from time to time.
Tier means a status designated by Incard that may include additional benefits, access to exclusive Rewards, or specific Multipliers.
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